This procedure covers the scheduling and performance of planned maintenance activities, unplanned repairs and minor works across the three main disciplines (Mech, Elec & Sprinkler)
Each Division operates under different guidelines and so has its own section of the QSP.
There are many different types of documentation attached to this procedure including:-
QSP 15 itself should be read to avoid confusion as to where each document is required.
The Maintenance Division Manager has ultimate responsibility for all activities undertaken in this division. Activities are carried out by a nominated Engineer and are co-ordinated by a Maintenance Supervisor.
The Maintenance Help Desk is really the nerve centre where all activities are recorded and co-ordinated from.
All maintenance activities are planned and agreed with the client in advance.
For planned activities all necessary materials, information, manpower, tools and equipment are made available at the required time to allow the nominated Engineer to complete the task efficiently.
To verify completion of the activity the nominated Engineer and the customer both sign the Work Docket.
Critical spares are retained on site by each customer for emergency purposes.
If our Engineer is unable to identify the problem, he first escalates internally before contacting the Manufacturer’s Technical Support service.
Any additional scope requires a commercial instruction to proceed from the customer before commencing work.
The Service Manager has responsibility to maintain a register with specific maintenance requirements for each client.
Each operative uses an electronic Work Docket to record details and completion of all works.
Any client requests for additional works are directed through the help desk to be recorded and assigned to an operative for completion.
Minor works OR smaller projects form an important part of this operation and require careful management to ensure all are logged on the system and dealt with in a structured manner.
Only upon receipt of an official Purchase Order from our client can works begin on any Minor works.
Sprinkler Maintenance and Minor Works Manager is responsible to keep a register with all agreed details of requirements for each client.
Scheduled works are allocated to a suitable operative and when completed, a record is signed by that operative and verified by the client.
The Maintenance Manager generates a report which is issued to the client, outlining any recommendations for future work on the system.
Minor works or additional maintenance activities are dealt with in a similar manner to the Electrical system above.
Where instructions to proceed are received in a verbal manner from the client, the Maintenance Manager will confirm these prior to commencing the works.
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