Lean Times

Quality System Procedure 18 – Corrective Action

This procedure summarises the Group’s various systems for implementing corrective and preventive actions.

Preventive action is the key here.

We’ve all heard the saying that “Prevention is better than cure”

To quote Shigeo Shingo ……….

“The best way to clean something is to make sure it doesn’t get dirty in the first place.”

However if corrective action is required then we must follow point 5.2 from QSP 18 which states:-

In all cases the corrective action agreed must ensure the immediate problem is resolved, a root cause for the problem is established and action is taken to prevent recurrence.

 

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