None of us are perfect…..and for that reason we need methods in place to document any nonconforming services or products identified within the organisation.
However, documenting them is not enough; these issues need to be corrected and the route cause identified and permanent fixes applied so similar issues will not occur again.
All of us are responsible for identifying nonconformances and notifying our relevant manager, who will ensure it gets logged and brought before JEG Quality manager to recommend the corrective action required. Where the corrective action is obvious and within your power eg. Return of goods to supplier, this should be carried out immediately and recorded.
If for any reason we cannot comply with a project requirement then we should offer an alternative and get this agreed with the customer…….at all times the customer’s needs are considered to be paramount.
Making sure that any actions arising in these reports are being closed in a timely manner is monitored at senior management level on a regular basis.
All reports are reviewed in order to identify any underlying trends and to propose possible improvements or additional training requirements etc.
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