Lean Times

Benefits of Quality Systems

Lean Management is an approach to running an organisation that supports the concept of continuous improvement, a long-term approach to work that systematically seeks to achieve small, incremental changes in processes in order to improve efficiency and quality.

The importance of properly established and managed quality control and quality assurance systems with their integral well-written SOPs and other quality documents for the achievement of Company business objectives cannot be ignored. They serve as a passport to success by assisting the Company to achieve high-quality processes, procedures, systems, and people, with eventual high-quality products and services and enhancement of the following:

  • Customer satisfaction, and therefore, customer loyalty, repeat business and referral;
  • Eliminating waste and the need for reworks;
  • Operational results such as revenue, profitability and market share;
  • Alignment of processes with achievement of better results;
  • Understanding and motivation of employees toward the company quality policy and business;
  • Confidence of interested parties in the effectiveness and efficiency of the company as demonstrated by the financial gains from company performance and reputation.

-Dr. Kishu Manghani